Today’s IT Service Management focuses on providing and supplying efficient services to ensure the satisfaction of customer requirements, cost-effectiveness and smooth business processes. Service optimization is deemed a prerequisite for successful presence on national and international markets.
ISO/IEC 20000 is the first internationally recognized worldwide process based standard created specifically for the breadth of IT Service Management. ISO/IEC 20000-1 (Part 1) is the formal specification, it defines the requirements that must be achieved, whereas ISO/IEC 20000-2 (Part 2) is describing a code of practice.
Want to get ahead of the curve? Upgrade your ITIL know-how and be one of the first to be ITIL V3 Certified!
Whether or not you are ITIL Foundations certified in Version 2, you will want to take this class! The course offers an overview of the new framework, as well as the detail of the supporting processes, functions and roles. Learn the five core concepts of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Certification preparation and certification exam are included.
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