| Date and Time: | 4/26/2010 – 4/29/2010 8:00 AM to 5:00 PM
4/20/2010 8:00 AM to 5:00 PM | | Cost: | $2,849.00 Registrant | | Location: | Greater Philadelphia, PA area | | Location Information: | www.verisassociates.com | | Contact Phone: | 888-458-3747 | | |
The offering is part of the “Lifecycle Stream” courses leading to ITIL Expert Qualification
The day-to-day operation of keeping things running in a stable, responsive, yet cost-effective manner is the monumental task of those IT professionals who work in Service Operations. This course offers a focus on the in-depth activities and approaches for Service Operations processes.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
· Service Operations Principals
· Service Operation Processes
· Common Service Operation Activities
· Organizing Service Operation: Functions
· Technology Considerations
· Implementation Considerations
· Challenges, Critical Success Factors and Risks
Prerequisites:
This class requires that all participants:
- Hold an ITIL v3 Foundation Certificate OR ITIL v2 Foundation and v3 Foundation Bridge Certificate
- There is no minimum mandatory experience requirement but 2 to 4 years professional experience working in IT Service Management recommended
- It is also strongly recommended that candidates:
- Have some familiarity with the terminology of the service management processes listed in the above paragraphs, and related experience of working in a service management –based organization with responsibility relating to operational processes
- It is strongly recommended that candidates have read the ITIL Service Lifecycle core publications
To register for this course, please call 1-888-45-VERIS (888-458-3747).
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